Question 1

Who is Al Marwan Machinery?

Accepted Answer

Al Marwan Machinery is one of the Middle East’s leading providers of heavy construction equipment and solutions. Headquartered in the UAE, and working across the GCC and the MENA region, we supply new machinery, used heavy machinery, and rental equipment to various industries, including construction, mining, road maintenance, oil & gas, marine, and logistics, among others.

We are the authorized distributor for globally recognized brands such as Kobelco excavators & cranes, CIFA concrete equipment, Powerscreen crushers & screeners, Sinoboom aerial platforms, SOCMA forklifts, Dynapac compaction equipment, and more.

Question 2

What is considered heavy machinery?

Accepted Answer

Heavy machinery refers to large, powerful equipment designed for earthmoving, lifting, material handling, road building, or industrial applications. Generally, any vehicle over 2 tons is considered heavy equipment. Typical examples include: excavators • bulldozers • crawler cranes • wheel loaders • dump trucks • graders • forklifts • concrete pumps • aerial work platforms.

Question 3

I have a question about a specific machine. Who can I contact?

Accepted Answer

Each machine listed on almarwan.com includes full details such as:
photos, technical specifications, inspection report, availability, price on request

If you require further assistance, you may contact our team through:
Contact us page
Email: hello@almarwan.com
Phone & WhatsApp: +971 56 543 3222

Our product specialists will help with machine selection, quotation, financing information, delivery & logistics.

Question 4

Can I inspect the machines in person?

Accepted Answer

Yes, you are welcome to visit our open yards in Sharjah, Dubai, Muscat, Riyadh, and Dammam to inspect equipment prior to purchase. The locations of the yards are provided on the website, and customers are welcome to walk in for inspection and purchase. Visit almarwan.com/contact-us to know more about our open hours.

Question 5

Do you offer heavy equipment rental services?

Accepted Answer

Yes. Al Marwan operates one of the largest heavy equipment rental fleets in the GCC, supporting contractors across construction, infrastructure, oil & gas, road building, mining, marine works, and logistics projects. Our rental fleet includes excavators, bulldozers, cranes, wheel loaders, dump trucks, graders, rollers, telehandlers, and aerial work platforms, all maintained to OEM standards.

Question 6

Do you provide after-sales service and maintenance?

Accepted Answer

Yes, we provide comprehensive after-sales and maintenance service to keep your machines operating at peak performance throughout their lifecycle. Our support covers preventive maintenance, major overhauls, diagnostics, field service, and component rebuilds, delivered by highly trained technicians using OEM procedures. We operate certified service centers and deploy more than 40 mobile workshops across the UAE, Saudi Arabia, Oman and the MENA region to provide on-site support when needed.

Question 7

Do you ship heavy machinery internationally?

Accepted Answer

Yes, we ship heavy machinery internationally and support customers worldwide with end-to-end export services. Our logistics team manages all required documentation, port clearance, and transport coordination. We regularly export equipment across Africa, the GCC, the wider Middle East, Asia, and Eastern Europe, helping clients receive their machines quickly, safely, and cost-effectively.

Question 8

What industries does Al Marwan Machinery serve?

Accepted Answer

Al Marwan Machinery supports a broad range of sectors that depend on heavy equipment, including construction, road building, mining and quarrying, demolition, logistics and warehousing, marine and dredging, recycling, and landscaping. We supply application-specific machines such as excavators, cranes, concrete equipment, crushers and screeners, forklifts, and aerial platforms, along with rental, spare parts, and service support. Our heavy equipment is used on infrastructure, industrial, coastal, and urban development projects across the UAE and the wider region.

Question 9

Do you provide heavy machinery operators?

Accepted Answer

Yes. When renting heavy equipment, certified and well-trained machine operators are available based on project requirements and location. Our operators are highly trained, HSE, and OSHAD-certified, with expertise in safe machine operation, fuel-efficient practices, basic machine maintenance, and the use of onboard systems and telematics.

Question 10

Can I request a quotation online?

Accepted Answer

Yes, you can easily request a quotation online directly from any product page or through our contact and inquiry forms. Once your request is submitted, our sales team will share full details, including pricing, machine availability, delivery schedule, and rental or financing options where applicable. You may also attach project details so we can recommend the most suitable equipment configuration or alternatives.

Question 11

Do you offer financing or lease-to-own plans?

Accepted Answer

Yes, we offer financing and lease-to-own plans for selected brands and markets through banking partners and our in-house programs. Flexible options help reduce upfront costs while accessing Italian or Japanese-made heavy equipment. Limited 24-month installment offers are announced periodically on almarwan.com/news and social channels, with tenures and repayment terms tailored to machine type and customer eligibility.

Question 12

How can I buy equipment on almarwan.com?

Accepted Answer

You can purchase equipment directly through almarwan.com in a few simple steps. For brand-new heavy machinery, you can submit an inquiry to receive specifications, pricing, availability, and dealership support. For used heavy equipment, you may either buy at the listed price or submit an offer if the price is not published. Once you confirm your selection, our team assists with inspection, documentation, payment, and delivery arrangements.

Question 13

I would like to finance my machine. How can I do that?

Accepted Answer

Customers interested in financing can apply through our sales team or website. After submitting your details and required documents, our team evaluates eligibility and coordinates with banking partners. We also provide in-house financing options such as buy-now-pay-later schemes, installment plans with low down payments, lease-to-own options, and credit facilities. Special campaigns such as 24-month installment plans, are announced periodically on our website and social channels for selected brands and models.

Question 14

How do I make an offer on almarwan.com?

Accepted Answer

To make an offer on a used machine, simply use the Make an Offer option on the product listing page and submit your suggested price. A small refundable booking fee confirms your interest while our team reviews the offer. We may accept, decline, or counteroffer and stay in contact throughout the negotiation. This process allows buyers to secure competitive pricing while we ensure fair market value for the equipment.

Question 15

What is the booking fee, and is it refundable?

Accepted Answer

The booking fee is a small refundable deposit paid when submitting an offer on a used machine. It demonstrates serious intent and temporarily prioritizes your interest during negotiations. If your offer is rejected or you decide to withdraw, the fee is refunded. If your offer is accepted and the sale proceeds, the booking fee is deducted from the final purchase price.

Question 16

Do you offer warranties for new and used machines?

Accepted Answer

Yes, new machines we supply as authorized dealers are covered by manufacturer warranties that vary by brand and model. Warranty periods are up to 3 years and may include coverage for powertrain, hydraulic components, or full-machine protection. Used equipment is typically sold outside the original warranty period; however, all used heavy machinery undergo inspection and testing before sale to ensure transparency and reliability. Extended service contracts may also be available upon request.

Question 17

Do you deliver equipment, or do I need to arrange pickup?

Accepted Answer

Customers can choose between self-pickup from our yards, where pickup should be completed within eight business days, or request delivery arranged by our logistics team. For international buyers, we offer global shipping solutions, including containerized and Ro-Ro transport to major ports. Delivery timelines and freight charges are quoted based on destination and machine size. Customers who choose self-pickup must arrange collection within the agreed time frame after purchase confirmation.

Question 18

Do you sell both new and used heavy machinery?

Accepted Answer

Yes, Al Marwan sells brand-new heavy equipment from leading OEMs, including Kobelco, ABI, Powerscreen, CIFA, Sinoboom, and other global brands, in addition to a large selection of used heavy machinery sourced from our fleet and globally trusted partners such as Komatsu, CAT, Volvo, Hyundai, and others. New machines come with OEM support and warranty, while used machines are inspected, serviced, and ready to work.

Question 19

Can you help me choose the right machine for my project?

Accepted Answer

Yes, our sales engineers can evaluate project requirements, material type, site conditions, and production targets to recommend the most suitable machine or attachment. Whether you need earthmoving equipment, cranes, material handling machines, or concrete equipment, we help you compare models and total cost of ownership before purchase.

Question 20

Do you supply attachments with the machines?

Accepted Answer

Yes, we supply a wide range of heavy equipment attachments including breakers, buckets, vibratory hammers, auger drives, crushers, and screening buckets from renowned brands like Simex, Toku & JSC. Attachments can be sold together with machines or separately, and our team can recommend compatible models based on your job application.

Question 21

What are the benefits of buying from an authorized dealer like Al Marwan?

Accepted Answer

Buying from an authorized dealer ensures you receive genuine equipment backed by full OEM warranty, certified parts, and factory-trained service support. At Al Marwan, machines come with verified specifications, transparent history, and professional pre-delivery inspection. You also benefit from access to after-sales service, warranty claims processing, software updates, and technical support, which are not guaranteed when purchasing from independent resellers.

Question 22

How can I inspect the condition of used machinery without visiting in person?

Accepted Answer

If you cannot travel to our yards, you can inspect used machinery entirely online. Each listed machine includes a detailed online inspection report covering hours, components, images, and condition ratings, giving you clear visibility before purchase. You can also request an online walk-around, where our team shares 360° images so you can check the engine bay, hydraulics, undercarriage, cabin, and attachments remotely.

Question 23

What types of heavy machines are available for sale on almarwan.com?

Accepted Answer

Almarwan.com offers a wide range of heavy equipment for sale, including Kobelco excavators, biggest CAT dozers, wheel loaders, Volvo ADTs, cranes, graders, compactors, CIFA concrete pumps and mixers, telehandlers, SOCMA forklifts, Powerscreen crushers, and screeners. Both new and used machinery are available, covering applications in construction, mining, road building, material handling, and marine works. Inventory is updated regularly, giving buyers access to machines ready for immediate delivery.

Question 24

Do new machines undergo regular checkups before and after delivery?

Accepted Answer

Yes. As an authorized dealer for leading global brands, all brand-new machinery undergoes routine checkups before handover and during the early operation period. Our service team performs oil changes, filter replacements, software calibration, alarm and safety system testing, and functional inspections depending on the machine’s service schedule.

Question 25

Do you provide on-site training after delivering purchased equipment?

Accepted Answer

Yes. For selected machines and brands, we can arrange on-site familiarization and handover training after delivery. This typically includes basic operational guidance, safety procedures, daily checks, and an overview of machine controls and systems

Question 26

Do you sell mining equipment as well as construction machinery?

Accepted Answer

Yes. We supply heavy equipment for multiple industries, including mining and quarrying, construction, road building, marine and offshore, dredging, and logistics projects. Within the mining sector, our range includes large excavators up to 200 tons, CAT and Komatsu dump trucks, Volvo articulated and rigid haulers, and Powerscreen crushers and screeners. Customers can visit our Industries page to explore equipment by sector.

Question 27

Can I rent heavy machinery on almarwan.com?

Accepted Answer

Yes, you can rent heavy machinery directly through almarwan.com. Simply visit the heavy machinery rentals section and browse the available fleet across the UAE, Saudi Arabia, Oman, and the wider MENA region. You can specify the machine type, operating capacity, attachments, working hours, and project duration. Once you submit your rental request, our team will confirm availability, pricing, transport options, and operator supply if required.

Question 28

Will Al Marwan rent machinery to me if I do not have a bank account or corporate credit?

Accepted Answer

Yes. We not only accept cash payments for heavy machinery rentals but also actively support small businesses and contractors. We understand the unique challenges faced by these individuals and provide flexible payment options to accommodate their needs. Whether you prefer cash payments or have other financial arrangements, we are committed to assisting and empowering small businesses and contractors in accessing the equipment they require for their projects.

Question 29

Do you offer rental protection or insurance for hired equipment?

Accepted Answer

Basic insurance coverage applies to machines owned by Al Marwan; however, hirers are generally responsible for arranging project-specific insurance based on country regulations, site requirements, and contract terms. This may include third-party liability, plant hire insurance, or coverage inside restricted industrial zones. Our team can guide you on recommended coverage types when renting across the GCC or other MENA locations.

Question 30

What payment options are available for equipment rentals?

Accepted Answer

We offer multiple payment options depending on the machine type and contracting country. These include debit/credit card payment, manual bank transfer, corporate billing, and buy-now-pay-later facilities where available. In some markets, online wire transfers and cash payments are also accepted. Our team provides pro-forma invoices and clear cost breakdowns, covering rental rate, transportation, fuel, operator charges, and optional damage waivers.

Question 31

How do I request a rental quotation or booking online?

Accepted Answer

Once you find the equipment you need, you can submit a rental inquiry or quotation request directly through the listing on almarwan.com. If you are still comparing options, you may save machines to your wishlist for later review. After receiving your request, one of our rental coordinators will contact you to confirm project location, rental duration, delivery arrangements, and operator requirements before preparing the rental offer and contract.

Question 32

In which countries do you provide equipment rental services?

Accepted Answer

Al Marwan provides heavy machinery rental services primarily across the UAE, Saudi Arabia, and Oman, with selected rentals extending into other MENA markets. Our mobile service teams, transport fleet, and operator network enable rapid deployment to urban projects, remote desert locations, coastal zones, quarries, oilfields, and infrastructure sites. Availability of models and operators may vary slightly by country, but our team will always propose the closest alternative.

Question 33

Do you provide operators with rented machines?

Accepted Answer

Yes. For most equipment classes, we can provide certified and trained operators, especially for cranes, excavators, access platforms, and specialized machines. Operator hiring is common in the GCC where local regulations require certified handling. If customers prefer to use their own operators, machines can also be rented on a “dry hire” basis, subject to safety criteria.

Question 34

What types of machines are available for rent?

Accepted Answer

Our rental fleet includes earthmoving equipment with variety of operator weigh classes including excavators, dozers, and loaders; road machinery such as rollers and graders; lifting equipment including cranes, telehandlers, and aerial work platforms; and hauling units including dump trucks and trailers. Specialized equipment like long-reach excavators, amphibious excavators, and compaction equipment is also available depending on country fleet location.

Question 35

Is transportation of rental equipment included?

Accepted Answer

Transportation can be arranged upon request. We organize delivery to site and collection upon completion using our dedicated lowbed trailers and logistics partners. Transport charges depend on distance, machine size, and site access conditions and will be reflected clearly in your quotation.

Question 36

What happens if rented machinery breaks down on site?

Accepted Answer

Our rental contracts include 24/7 service support and mobile workshop teams. In case of breakdown, technicians are dispatched to diagnose and repair the machine, and replacement units may be arranged when necessary. Preventive maintenance intervals are scheduled during rental duration to minimize downtime.

Question 37

Can I extend my rental period after the contract starts?

Accepted Answer

Yes, rental periods are flexible. You can extend short-term rentals into long-term agreements by informing your rental coordinator before the contract end date. Rates and availability will be updated accordingly. Many clients begin with short-term hire and later convert to rent-to-own, depending on project continuity.

Question 38

Why should I rent equipment from Al Marwan?

Accepted Answer

Al Marwan is a trusted rental partner across the region, offering one of the largest heavy equipment rental fleets in the GCC with over 3,500+ units. We have been recognized as Rental Company of the Year at the CMME Awards for three consecutive years. Our low-hour machines come from leading global brands such as Volvo, CAT, Hitachi, Kobelco, Komatsu, and more, ensuring reliability and strong performance onsite.

Question 39

Do you offer heavy machinery repair and maintenance services?

Accepted Answer

Yes. We provide comprehensive heavy machinery repair and maintenance services for clients across the UAE, Saudi Arabia, Oman, and selected MENA markets. We support our rental fleet with full repair coverage and provide scheduled maintenance for the brands we officially represent during and beyond warranty periods.

Question 40

Are all machines listed on almarwan.com thoroughly inspected?

Accepted Answer

Yes. All used heavy machines listed on almarwan.com undergo detailed technical inspections before being offered for sale. Each machine is evaluated by experienced technicians and includes a structured inspection report with condition ratings, notes, and visual documentation. Buyers are also welcome to visit our yards for physical inspection or appoint a third-party inspector for independent assessment if required.

Question 41

How do I book a maintenance appointment or service ticket on almarwan.com?

Accepted Answer

You can request service by navigating to the Maintenance section on almarwan.com and selecting the appropriate service type. Repair services are available for rented machines and include both on-site field repair and workshop repair, depending on issue severity. Scheduled maintenance services are available for supported brands and are typically carried out based on operating hours or time intervals defined by the warranty or service agreement (typically done every 1000 hours or 1 year of operation). Once submitted, our service team contacts you to confirm scheduling and logistics.

Question 42

What types of heavy equipment repairs can be handled on-site?

Accepted Answer

Our mobile service teams can handle a wide range of on-site repairs and maintenance, including diagnostics, sensor and alarm troubleshooting, hose replacement, fluid changes, filter servicing, and minor mechanical or hydraulic repairs. Each mobile unit is equipped with tools and commonly required spare parts, allowing many issues to be resolved without transporting the machine to a workshop, reducing downtime and site disruption.

Question 43

How is equipment transported to the workshop if required?

Accepted Answer

If workshop repair is necessary, we arrange equipment recovery using its dedicated fleet of lowbeds, trailers, and transport trucks. Machines are safely moved from site to our service facilities, where advanced diagnostics, overhauls, or major repairs are performed. Transport logistics are coordinated by our service team to minimize delays and downtime.

Question 44

How can I contact your service workshop or maintenance team?

Accepted Answer

You can find contact details for the nearest service center or workshop through the Contact Us page on almarwan.com. Our team is available to assist with service inquiries, breakdown reporting, maintenance scheduling, and technical support across multiple regions.

Question 45

Are genuine spare parts used during servicing?

Accepted Answer

Yes. All servicing and repairs are carried out using genuine OEM spare parts or approved equivalents where applicable. This ensures reliability, protects machine performance, and maintains warranty coverage for supported brands.

Question 46

Do you offer emergency breakdown support?

Accepted Answer

Yes. Our service operations include 24/7 breakdown support for our customers rental heavy equipment, subject to location and service agreements. Mobile workshops are dispatched to diagnose and repair urgent issues on-site whenever possible.

Question 47

What happens to my deposit if I cancel my order on almarwan.com?

Accepted Answer

If you cancel an order, the handling of your deposit depends on the type and stage of the order. Booking fees, confirmed purchases, or reserved items each follow a specific refund process. To proceed, customers should contact our sales team, who will review the order status and guide you through the applicable refund or adjustment process based on the order cycle.

Question 48

How can I change my delivery address after placing an order?

Accepted Answer

If you need to update your delivery address or change between self-pickup and delivery after placing an order, you should contact Al Marwan as soon as possible. Requests can be sent to hello@almarwan.com, and our team will confirm whether changes can be made based on the order’s current processing or shipping stage.

Question 49

How can I track the status of my order?

Accepted Answer

Order updates are shared through email and direct communication from our team as your order progresses. If you need additional information, you can contact customer service during business hours, and our team will provide the latest status regarding processing, payment confirmation, or delivery arrangements.

Question 50

What happens after I place an order on almarwan.com?

Accepted Answer

After placing an order, you will receive a confirmation email and may be contacted by our sales team to finalize payment, delivery, or documentation details. For credit card payments, the final amount may be adjusted to reflect confirmed shipping costs. For manual bank transfers, the item is typically reserved for a limited period while payment is verified, after which delivery or collection arrangements are initiated.

Question 51

Is my payment secure on almarwan.com?

Accepted Answer

Yes, all payments on almarwan.com are processed using secure, globally recognized payment systems. We apply industry-standard security measures to protect your personal and billing information, and we offer multiple online and offline payment options to ensure both security and convenience.

Question 52

Can I exchange equipment or spare parts instead of requesting a refund?

Accepted Answer

Yes, in many cases you may request an exchange instead of a refund. Customers should contact our customer service team to review availability, pricing differences, and eligibility. Any applicable adjustments or refunds will be communicated clearly before proceeding with the exchange.

Question 53

How can I order machinery spare parts from Al Marwan?

Accepted Answer

You can order spare parts directly through our spare parts portal by entering your machine VIN/serial number and the required part number, then proceeding to checkout. If you do not have the exact part number, our parts team can identify the compatible component using machine details, model, or photos. If an item is not listed online, we can still source or order it through our dealer network. Parts can be collected from our Sharjah showroom or shipped across the UAE, Saudi Arabia, Oman, and other MENA countries.

Question 54

Do you provide rebuilt or remanufactured replacement parts?

Accepted Answer

Yes, we supplly both brand-new OEM parts and high-quality rebuilt/remanufactured components for major machinery brands. Remanufactured parts are tested to meet performance standards while offering cost savings compared to new components. Our spare parts specialists will recommend whether a new or rebuilt part is suited for your machine.

Question 55

How quickly can you supply heavy equipment spare parts?

Accepted Answer

We maintain a large in-stock inventory across our Sharjah Spare Parts Showroom and central warehouses to respond quickly to urgent breakdowns. Frequently required wear items and service kits are stocked year-round, and non-stock parts can be ordered rapidly through OEM channels.

Question 56

Can I order spare parts in bulk?

Accepted Answer

Yes, bulk ordering is available for contractors, rental companies, fleet owners, and government entities requiring large volumes of filters, undercarriage parts, GETs, or service kits. Special pricing may be available for bulk procurement depending on quantity and brand.

Question 57

Can someone help me find the right parts for my machine?

Accepted Answer

Absolutely. Our dedicated parts advisors provide compatibility verification to ensure you receive the exact part that fits your machine. If you’re unsure of the part number, you can share the machine model, VIN/serial number, photos, or application details. We support customers online, by phone, and directly in our Sharjah Spare Parts Showroom.

Question 58

What brands of heavy equipment spare parts do you supply?

Accepted Answer

We supply genuine OEM spare parts for the brands we represent and support, including Kobelco, Redline by Dynapac, Sinoboom, CIFA, SOCMA, Powerscreen, ABI and other leading global manufacturers. Our portfolio covers engines, hydraulics, electrical components, undercarriage, filters, seals, wear parts, and many more.

Question 59

Can spare parts be shipped internationally?

Accepted Answer

Yes, we ship spare parts across the GCC and MENA region, including Saudi Arabia and Oman, as well as to Africa and Asia. Our logistics team arranges packing, export documentation, and courier or freight forwarding depending on part size and urgency.

Question 60

Do you sell attachments and wear parts as well?

Accepted Answer

Yes, in addition to mechanical and electrical components, we supply attachments and wear parts such as buckets, breakers, rippers, augers, crushers, and screening attachments. Wear items like cutting edges, teeth, chains, pads, rollers, and liners are also available for excavators, dozers, crushers, and loaders.

Question 61

Do you offer installation or service support for purchased spare parts?

Accepted Answer

Yes, our service and maintenance teams can install parts, perform diagnostics, or carry out complete overhauls where required. Customers may choose supply-only or supply-and-install depending on preference.

Question 62

What Kobelco spare parts are available in your showroom?

Accepted Answer

At Al Marwan’s Sharjah Spare Parts Showroom, we stock a wide range of genuine Kobelco spare parts for excavators and crawler cranes, including filters, belts, maintenance kits, undercarriage components, rubber crawlers, and ground engaging tools such as teeth and side cutters. These parts are designed to ensure reliable performance, longer machine life, and reduced downtime.

Question 63

Do you offer tracked undercarriage components for machines?

Accepted Answer

Yes, we supply tracked undercarriage components for a wide range of heavy machinery. Our Sharjah showroom carries robust tracks, rollers, idlers, track pads, and related parts from quality brands like Astrak, designed to fit excavators, dozers, and other tracked units.

Question 64

Can I get on-site technical advice when selecting spare parts?

Accepted Answer

Absolutely. The Spare Parts Showroom in Sharjah is a technical hub where trained specialists provide on-site advice on part selection, compatibility, and preventive maintenance planning. Whether you’re a contractor, operator, or workshop technician, our experts help match parts to your specific machine make, model, and operating conditions.

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